Terms of service

Payments

Payments are processed through third-party payment gateways. Transactions made by customers do not directly reflect in our account immediately. For any payment-related queries or disputes, please contact the respective payment gateway provider.

Our Products

We offer a wide range of women’s wear including Dupattas, 3-Piece Suits (Top, Bottom & Dupatta), Leggings, Tops, Dress Materials, Western Wear, Ready-made Suits, Lehengas, and more through both our website and in-store.

Account Creation

Customers are encouraged to create an account on our website to ensure smoother transactions and a better shopping experience.

Order Placement

Please ensure you understand online purchases and payment methods before placing an order.

  • We reserve the right to refuse service to anyone at any time.
  • All orders are subject to acceptance and availability.
  • The final authority regarding returns, refunds, and exchanges rests with us.

Pricing Policy

Product prices are subject to change without prior notice. However, once an order is placed successfully, price changes will not affect the confirmed order.

Delivery Information

  • Estimated delivery time is 6–10 business days.
  • Delivery timelines may vary depending on the location, state, and courier service availability.
  • Some orders may get delivered within 2–3 days.
  • Orders are usually dispatched within 3 business days.

Return & Exchange Policy

  • All goods once sold are final and cannot be returned.
  • No colour exchange is available.
  • Only size exchange is allowed for the same model/design, subject to availability.
  • Products must be returned in proper condition suitable for resale.

Cancellation Policy

Cancellation requests must be made within 10 minutes of placing the order by contacting our support team with the order screenshot.

Limitation of Liability

We shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our services or website.

Product Care & Warranty

Fashion products require proper care. We recommend taking utmost precautions while washing, drying, ironing, and storing garments.

Fabric behavior may vary depending on water quality, detergent, and washing methods. Therefore, we do not provide warranty or guarantee on fashion products.

We only guarantee delivery of products in good condition without damage.

Contact Us

For support or exchange-related queries, contact us through the website chat option or email us at:

📧 support@vasantagrand.com
📧 vasantavja@gmail.com